Your Questions, Answered
What is your COVID Protocol?
Please call 949.877.0034 for additional information or with any questions!
HOW EKAM YOGA & PILATES IS KEEPING STAFF AND MEMBERS SAFE
Online Pre-Sign ups are required for ALL classes.
Class sizes are limited to enforce social distancing.
Masks are required to enter the studio (optional during your workout).
Members will begin checking in no sooner than 15 minutes prior to class in a single file line with social distancing enforced.
Temperatures will be checked for all staff and members who visit the facility on a daily basis.
All front desk staff will be wearing masks.
Hand sanitizing stations are provided throughout the studio.
Studios will be disinfected with a fogging machine using an EPA approved non-toxic solution before and after each class.
Each class will have a sufficient break between classes to allow for cleaning of the area/equipment.
We are enforcing a one-way flow of traffic in the studio. This means everyone will enter through front door and exit through the back door after classs. Once you enter the studio, you will be asked to not goo back to the lobby unless you go around and come back in the front door.
Bring your own towels (no towel service provided).
Bring you own yoga mats and props (no mat rentals and no props are available for use).
Bring your own water. We have bottled water for sale but our alkaline water system is temporarily closed.
Lockers and showers will not be available. Please travel light.
I've never done pilates, will I like it?
I've never done yoga, will I like it?
Can I try a class for free?
What should I bring to class?
Bring your beautiful self, we will do the rest! All you need is comfortable work out clothes you can groove in. YOGA MAT if you are doing Yoga, we have them available for rent if you forget! GRIP SOCKS if you are doing Pilates, we have them available for sale if you forget! Those are mandatory not only for cleanliness, but also to prevent you from slipping around on the reformer, especially if you plan to get sweaty! Speaking of sweaty we have complimentary towels if you forgot yours at home! We also have refreshing complimentary eucalyptus towels available for you post work out. PLEASE NOTE: DUE TO OUR NEW COVID PROTOCOL MAT RENTALS AND TOWELS SERVICE IS NOT CURRENTLY AVAILABLE.
Do you have water?
Yes we have an alkaline water filtration system by the front desk along with hot water for our complimentary organic tea station! We also sell the best alkaline bottled water brought to you exclusively by the Well Water Company. Not to mention our freshly poured Kombucha on tap! PLEASE NOTE, THE FILTERED WATER, COMPLIMENTARTY TEA AND KOMBUCHA ARE NOT CURRENTLY AVAILABLE DUE TO OUR NEW COVID PROTOCOL.
Are there lockers and showers?
Yes! You can store and lock your valuables safely while you sweat with us! You can also shower up post work out so you can go home or back to work squeaky clean! We have complimentary towels on deck! PLEASE NOTE, OUR LOCKER AND SHOWER FACILITIES ARE NOT CURRENTLY AVAILABLE DUE TO OUR NEW COVID STUDIO PROTOCOL.
Should I do private sessions?
How do I purchase classes?
Is there an age limit?
What if the pilates class is full? How does the waitlist work?
Don’t sweat it! You will most likely get all the classes of your choice! If you see a class you want that is full, simply click on it, and confirm your spot on the waitlist. Just check your email frequently you will be notified when you get in and have been confirmed for the class! This email will go out at least 24 hours in advance since that is our cancellation policy! If you change your mind or make other plans for that time slot please remove yourself from the waitlist so you don’t forfeit your session or get charged for a no show! Its also GOOD KARMA to release the space for a fellow community member if you don’t plan on coming in!
If I am running late to pilates, should I call?
If I am running late to yoga, should I call?
Can I leave class early?
What happens if I miss a class?
Booooo! Kidding – kinda! If you can’t help it meaning you can’t cancel at least 12 hours before class then PRETTY PLEASE cancel as soon as possible even if its an hour before so that other members can get a chance to take that spot, especially in Pilates due to the limited amount of spots. If you are on a package or membership which includes a set amount of sessions, you will lose your session. If you are on an unlimited Pilates membership you will be charged a no show fee of $25. If you are on an unlimited yoga membership you will be charged a $15 no show fee. Do your best to cancel and please understand our teachers are compensated based on attendance so we don’t want to charge you but it is the only way we can keep everyone accountable for their reservations since we have such a limited amount of Pilates Reformers.
What is your cancellation policy?
Cancellation window is 12 hours before class. No exceptions. If you are on a package or membership which includes a set amount of sessions, you will lose your session. If you are on an unlimited Pilates member you will be charged a no show fee of $25. If you are an unlimited yoga member you will be charged a $15 fee. Do your best to cancel and please understand our teachers are compensated based on attendance so we don’t want to charge you but it is the only way we can keep everyone accountable for their reservations since we have such a limited amount of Pilates Reformers and spaces in the yoga studio.
Where are you located? Is there parking?
Do you have childcare? What is the age limit?
Yes we do have the cutest childcare room with hand selected staff that are loving and patient and there to entertain your little ones while you enjoy your freedom! Minimum age is 3-6 months (case by case) and maximum is 10 years old. If they are over the age of 10, they are welcome to hang in the childcare space with staff approval. Pre sign-ups are encouraged but not mandatory, we do have a limit so if you know you will need your little ones looked after please sign them up! First time sign-ups for your Littles can be done over the phone or in person, after that it is an easy breezy online sign up, same way you reserve your sessions! PLEASE NOTE, OUR CHILDCARE SERVICES ARE NOT CURRENTLY AVAILABLE DUE TO OUR NEW COVID STUDIO PROTOCOL.